Customer Experience Expert

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Bayswater (WA) Service Centre are looking for an experienced Customer Service Expert with Admin experience to start ASAP and be able to hit the ground running! Full Time ongoing Opportunity: Monday - Friday 9.00am - 5.00pm Pay: $33.60ph + Super: About the Role: Face to Face customer service Greeting customers and visitors at reception with a positive, helpful attitude. Ensuring our customers have the best experience within the Branch Answering customer inquiries via telephone, email, and in-person. Provide support to the manager and the running of daily operations Effectively keeping customers updated on delivery lead times Undertake repair inspections on vehicles: Explore customer needs and educate on our full scope of services Issue invoices and raise job authori...