Case Manager
Constellis · US
POSITION SUMMARY The Case Manager scrutinizes reports of investigations submitted by the Field Investigators to ensure accuracy, completeness, and timely sub...
Job description
POSITION SUMMARY: The Case Manager scrutinizes reports of investigations submitted by the Field Investigators to ensure accuracy, completeness, and timely submission to customer. HOURLY RATE: Actual compensation will be determined based on factors including relevant experience, education, and contract requirements. RESPONSIBILITIES: - Provide advice and guidance to investigators on investigative and formatting requirements. - Review case work and provide feedback regarding quality and completeness - Contact Field Investigators regarding cost and quality exceptions with their work. - Monitor pending cases to ensure compliance with delivery due dates and track submission of investigative leads. Prioritize cases where noteworthy or derogatory information is developed. - Monitor pending cases, review and revise reports of investigation. Check for quality and take necessary actions to complete case. Annotate Investigator Quality Performance remarks. - Schedule additional leads as discovered in investigation. - Assist CQC Manager process Customer complaints, assign Investigator to determine validity of complaint and prepare response for customers and Project Managers - Interview Sources...