Specialty Pharmacy Technician - VIVOHealth

Job description

Job Description Assists in the preparation of medications under the direct supervision of a licensed Pharmacist. Assists in maintaining records and reports; assists with maintaining and managing inventory. Job Responsibility: 1.Initiates the patient intake process. Creates, updates, and maintains patient records (demographics, allergies, medication history, and insurance information) in pharmacy software system while utilizing the Health System's electronic medical record platforms. 2.Provides patient-centric customer service in-person, over the phone, and through written communication. 3.Communicates with patients and healthcare providers to facilitate filling prescriptions, resolve patient-specific issues, and coordinate medication deliveries, as needed. 4.Defers escalations and clinical questions regarding prescriptions, drug information, and/or health matters to licensed Pharmacist. 5.Navigates insurance plans and bills appropriate third-party payors. Utilizes knowledge of overrides, codes and manual billing. Addresses and resolves payor rejections. 6.Operates point-of-sale cash register system according to policies and procedures while ensuring positive customer experience. 7....