Manager, Problem Management

Job description

Requisition ID: 254609 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. In the role of Manager, Problem Management you build and maintain all facets of problem management supporting Scotiabank’s Fraud Threat Management function. This role supports incident resolution with a focus on understanding the underlying causes of incidents and choosing the most effective tools and processes to address resolution and implement remediation. You apply your curiosity and passion for finding solutions to problem management to prevent recurrences of threat events. You coordinate these activities working cross-functionally with key internal partners. You maintain a methodology and systematic solutions for problem management of critical fraud incidents across all banking channels for six diversified markets of Canada, the United States, and the Pacific Alliance – Mexico, Peru, Chile, and Colombia. Is this role right for you? In this role you will: Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have: - Owns master inventory of open ‘problems’ prompting negative fraud outcomes. - Engagement o...