Summer Internship: IT Operations & Automation

Job description

Internship Overview: We are seeking a motivated IT Operations & Automation Intern to support the core IT department in maintaining a high-standard Microsoft 365 environment. This role offers a comprehensive overview of enterprise IT, from hands-on end-user support and device management to governance, risk, and compliance (GRC). The intern will focus on modernizing infrastructure and driving efficiency through AI and automation. Qualifications: - Core IT Operations: Assist with Help Desk support, manage device inventory, and handle account provisioning. - Microsoft 365 Optimization: Focus on optimizing Teams, Intune management, and security/compliance settings. - SharePoint Modernization: Lead upgrades for SharePoint sites and lists while improving document library governance. - Process Automation: Create Power Automate workflows and reporting dashboards to streamline internal IT processes. - Governance & Compliance (GRC): Provide support for the corporate risk register and assist with audit readiness and security awareness. - Knowledge Management: Develop and update Standard Operating Procedures (SOPs) and project documentation. - AI Integration: Apply AI prompt engineering to solv...