Manager of Customer Success CSC & CSMs

Job description

POSITION SUMMARY/OBJECTIVE: The Manager of Customer Success – Print is accountable for meeting revenue and retention targets for clients assigned to the Customer Success team. This role involves overseeing designated resources, processes, and solutions with a moderate degree of task variety and complexity. Responsibilities include developing relevant competencies, supporting corporate initiatives and philosophies, and achieving established key performance indicators (KPIs). Through effective team leadership, you will deliver exceptional service and support. ESSENTIAL FUNCTIONS: - Oversee department team members as outlined below: - Provide leadership, coaching, and training to personnel. - Develop and execute strategic initiatives for the team. - Serve as a primary escalation contact for issue resolution and engage direct leadership when necessary. - Supervise team coverage, approve personal time off, ensure backup plans are in place, and redistribute workload as needed. - Assess staffing requirements and equipment needs. - Conduct performance evaluations and determine compensation matters. - Manage client engagements and recommendations to accomplish individual, team, and corporat...