Service manager (German)

Job description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Short Description: Function: Professional services & Business Operations, Service Management Reporting to: Manager Service Management Office Location: Barcelona: Colt Level: PT1: Why we need this role: Our service management team act as a link between our customers and us, agreeing with the customer how their relationship with Colt will work and setting the right expectations in terms of service and customers’ business performance. They make sure customers know how we are performing and drive all areas of Colt to make sure customers never get less than they expect. The Service Manager is responsible for managing the end-to-end lifecycle of a number of Customer’s Portfolio’s. Develops the service relationship; providing a service overview and ensuring Colt is satisfying the customer’s service needs. The Service Manager monitors, measures and reports on Colt’s Service Level Agreement achievements and ensures the quality of service reports. The Service Manager holds regular service review...