SMB Customer Success Manager

Job description

About the Role As an SMB Customer Success Manager at DataSnipper, you will play a pivotal role in helping our customers achieve their goals with our innovative, AI-powered solutions, maximizing business value while also identifying and capturing opportunities for expansion, upselling, and cross-selling. The ideal candidate is a results-oriented, data-savvy professional passionate about delivering tailored solutions that drive business outcomes. This role offers a unique opportunity to work with audit and finance professionals who are at the center of global capital markets. You'll serve as their strategic partner, guiding them through digital transformation and helping them realize the full potential of AI-driven automation. About DataSnipper: Audit and finance are still massively manual — and we’re changing that. DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries, already embedded in the daily workflows of top audit and accounting firms. Now, we’re taking things further with our Excel Agent — bringing AI directly into where the work actually happens. Unlike generic AI tools, we don’t sit on the sidelines. Our AI operates inside Excel, with access...