Deskside Support Engineer - Edinburgh

Job description

Job Description: Deskside Support Engineer - Edinburgh Location: Onsite Edinburgh: Your role: We are currently looking for a highly customer‑focused and enthusiastic Deskside Support Engineer , with a genuine interest in solving IT issues, to support one of our key clients. You’ll be technically competent, an excellent communicator, keen to learn, and capable of thriving in a fast‑paced, highly regulated environment. In this role, you’ll support end‑user desktops and connected devices across office environments, as well as provide Hands & Eyes support for local infrastructure including network, server, and printing hardware. What you’ll be doing: - Working on behalf of DXC Technology to deliver high‑quality Deskside Support services - Providing a wide range of deskside support to end users in office environments - Resolving incidents accurately and efficiently within agreed SLAs and targets - Maintaining a strong commitment to service quality and excellent customer experience - Taking ownership of tickets escalated from the Service Desk and other resolver teams - Working independently or as part of a small on‑site team, prioritising incidents, requests, and escalations effectively...