Member Access Coordinator

Job description

Job Summary The Member Access Coordinator will be responsible for answering inbound calls acting as the liaison between the company and the member. The role consists of greeting patients promptly in a courteous manner and being a patient advocate. An ideal candidate will take ownership of the calls and effectively resolve member inquiries relating to sick visits, clinical questions, transportation, pharmacy, scheduling inquiries and concerns. Prioritizing customer satisfaction should be a core value during every interaction with first call resolution in mind. Duties and Responsibilities: - Answer incoming calls promptly and professionally. - Follow communication scripts and workflows when handling different locations and call types. - Provide excellent customer service when greeting and engaging members and external sources. - Identify member needs, clarify information, research every issue, and provide solutions and/or alternatives. - Assure accuracy of patient (demographic) information in the practice management system. - Schedule appointments per member preference, office guidelines, provider requirements, diagnosis, insurance coverage, and individual preferences for multi-disci...