Senior Client Services Analyst, Regulatory Reporting

Job description

Role: Client Services Analyst Business Area: Post Trade Regulatory Reporting Solutions Role Overview: Join a fast‑moving, customer-focused team at the heart of post‑trade regulatory reporting. Our solutions support global sell‑side and buy‑side firms in handling operational risk and meeting regulatory obligations across reconciliations, reporting, and trade confirmations. You’ll be the trusted first point of contact for our broad client base. You’ll combine client service excellence with technical investigation, helping clients resolve issues quickly while driving service improvement. You will provide Tier 1 client support to banks, hedge funds, and other financial institutions. The role focuses on responding to client queries, performing initial investigations, coordinating with internal teams, and proactively improving client experience. The Analyst also prepares for and runs monthly operational meetings with our most important customers reviewing service performance, ticket trends, and ongoing issues as well as the management of any open JIRA items. Key Responsibilities: Responding to customer queries and performing Tier 1 investigations in line with defined SLAs Handle support...