IT Customer Service Representative (Entry Level)

Job description

About Agency Cybersecurity: Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London. Location: 100% On-Site in Richmond, VA Position Type: Hourly, Full Time: Experience Level: Entry Level: Compensation: $15 per hour: About the Role: We are seeking a skilled and customer-focused IT Customer Service Representative to join our team. This hybrid role combines the responsibilities of a traditional help desk technician and a customer service representative. You will provide technical support to Qualifications: Technical Support: - Troubleshoot and resolve technical issues related to software via phone, email, or chat. - Guide customers through step-by-step solutions and provide clear documentation. Customer Service: - Respond promptly to customer inquiries, providing empathetic and professional assistance. - Maintain a customer-first mindset while addressing...