Service Design - Sr Service Designer

Job description

TITLE: SR SERVICE DESIGNER: STATUS: EXEMPT: REPORTS TO: DIRECTOR - SERVICE DESIGN: DEPARTMENT: DIGITAL SERVICES: JOB CODE: 11782: PAY RANGE: $113,500.00 - $130,000.00 ANNUALLY: GENERAL DESCRIPTION: The Senior Service Designer is responsible for the design and continuous improvement of member experiences across the credit union’s products and service delivery channels. This cultural change agent will support the maturity of a centralized Service Design practice while propagating human-centered design methodologies throughout the credit union. This is an individual contributor role focused on partnering with cross functional teams to uncover key drivers of member friction through a variety of research methods. They will plan, coordinate, and lead primary and secondary research leading to the creation of actionable insights and recommendations aimed at delivering seamless, market-leading experiences across digital and other channels. Working closely with process engineering, UX/UI, digital product management, digitalization, member experience, marketing, IT, operations and other teams and stakeholders, they will develop tested solutions to ensure seamless and consistent service experi...