Client Exec Manager - Retention

Job description

This is a high-impact leadership role at the heart of our European retention and growth strategy for law firm customers. As Manager of the Client Executive team, you will be responsible for leading, coaching, and developing a team of 10 Client Executives who collectively manage thousands of law firm accounts across Europe, with approximately 90% of revenue concentrated in the UK market. Your team's primary mission is to protect and grow an existing customer base by driving deep product engagement, executing proactive contact management strategies, and ensuring customers realize maximum value from our portfolio — including Practical Law, Westlaw, HighQ, and CoCounsel. You will also play a pivotal role in fostering a close, incentivized working relationship with the New Business Manager and their team to ensure that growth opportunities within the existing account base are identified and acted upon collaboratively. This is a role for a commercially minded, customer-centric leader who thrives in a fast-moving legal technology environment and can translate product knowledge into customer outcomes. About the role: As a Client Exec Manager - Retention you will be responsible for: Leading...