Transfer Agent - Roanoke - 7/6/26 Class

Job description

Applicants must have current authorization to work in the United States on a full-time basis. The Transfer Agent is responsible for making outbound dials, verifying the correct consumer and efficiently transferring the right party to the destination agent. RESPONSIBILITIES: Identifies consumer Identity and transfers them to the correct destination agent though outbound calling. 95% Perform other duties, as assigned. 5% MINIMUM REQUIREMENTS: EDUCATION: High School Diploma: EXPERIENCE: 1+ year general office experience with exposure to standard business processes KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: - Data Entry knowledge - Experience using Microsoft Office - Ability to work in a team environment - English literacy and oral skills - Self-Motivated & Driven by Earning Incentives - For Costa Rica Only: Spanish fluency; English (Verbal: 70%+, Written: 70%+, Reading comprehension: 70%+) PREFERRED QUALIFICATIONS: EDUCATION: Associate's: EXPERIENCE: 1+ year in customer service field directly working with customers to resolve their issues KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Effective problem solving; time management/organizational skills; customer service skil...