Customer Engagement Specialist

Job description

Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description: - In this Talent Engagement role, you will be an integral part of the - Operational team, responsible for greeting clients and managing the reception area, client outreach, and appointment scheduling. - In this role, it is integral that you manage client information in the database and see each client through to completion. - You will support management by gathering needed data and generating reports. - In this role, you will also assist with new participant orientations and assembling all necessary informational materials or packets. - Respond to business phones including directing callers to appropriate staff, responding to voicemail messages within 24 hours of receipt, scheduling client appointments and reaching out to clients who fail to report for appointments - Seek out process improvements to improve the company - Manag...