Director Client Experience

Job description

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to. The Director of Client Experience (D-CX) is Harbor IT's most senior client-facing leadership role below the President. This individual owns the entire client experience organization every POD-CIO, every Client Success Manager, every recontracting conversation, and every retention outcome. They are the standard-setter for how Harbor IT shows up for its clients at scale. This is an operator's role, not a strategist's role. The Director of CX builds team rhythm, makes fast talent decisions, steps directly into high-stakes client situations, and drives post-acquisition recontracting from integration through signed agreements. They report directly to the President and are a critical...