Mortgage Customer Outreach Specialist II

Job description

Overview: This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early to late stages of default ( 0 - 180 days delinquent). Primary Responsibilities: - Initiate contact with consumers in early to late stage of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity. - Collect consumer financial information, assess consumer’s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans or identify referrals to Loss Mitigation or Alternative Lending as necessary. - Analyze financial statements and loan opening documents to assess the likelihood of recovery. - Perform skip tracing. - Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the various stages of delinquency. - Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made. - Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to m...