Technical Service Specialist

Job description

Entity: Customers & Products Job Family Group: Retail Group Job Description: The Specialist of Technical Service at TravelCenters of America is responsible for providing technical service support within the Truck Service division. This role serves as a subject matter expert supporting the technical support help line, aids in the maintenance of and authors service documentation, and leads diagnostic access and tooling readiness and field quality initiatives. Grounded in BP’s Operating Management System (OMS) and TA’s Believe in Zero philosophy, the Specialist partners with Operations, Learning & Development, Parts, Warranty, and Vendor Management to improve first-time fix rates, reduce rework and warranty exposure, and elevate technician capability. Key Responsibilities: Technical Operations & Safety: - Provide advanced troubleshooting support through the technical help line, assisting field technicians and service leaders with diagnostics and repair direction. - Support case management processes, ensuring documentation quality and adherence to established SLAs. - Call out systemic or high-risk issues to the Technical Service Manager with recommended corrective actions. - Embed OMS...