Front Desk Specialist (Urgent Care) - Part Time

Job description

Description This position will be assigned to Urgent Care during Saturday and Sunday 9:30 am - 4:30 pm The valuable final product of the Front Office Specialist is to provide exceptional customer service, to ensure that our patients arrive for their appointments, to ensure that our patients arrive on time, and to contribute to the financial success of the company by collecting appropriate co-insurance and co-payments. The following responsibilities are applicable to this position: Customer Service – Create a culture of exceptional customer service by continually exceeding our patients expectations, properly maintaining and cultivating positive relationships with patients, therapists, referring offices, and fellow employees. Schedule Management - Properly maintain and manage daily schedules of clinics. This includes but is not limited to ensuring that patients are scheduled properly, ensuring therapists are blocked off correctly, managing sudden available spots, as well as a lack of open appointments, and ensuring scripts are scheduled in full. This includes scheduling post operative patients correctly according to their physicians’ clinical schedule and special requests. Chart Mana...