Product Expert (Porsche Pro)
Porsche Retail Group · Sidcup, England, GB
As a Product Expert (Porsche Pro), you’ll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying u...
Job description
As a Product Expert (Porsche Pro), you’ll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction. MUST HAVE: Held a license for at least two years and be over the age of 21, for insurance purposes. Responsibilities: - Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to: - Porsche Car Connect (PCC) - Porsche Telematics - Apple Car Play - Personalisation Options - Vehicle Products and Features - Pro-actively offer every customer a second hand-over as part of “Porsche Masterclass” – either in the showroom, customer’s home / work or through a digital platform CitNOW, video call or other suitable communication tool. - Be a contact person, as appropriate, for the customer during vehicle ownership in instances of technical or troubleshooting issues (diagnose to rule out user error and validate if a repair is...