Director, Customer Performance Management (Cox Fleet)

Job description

Company Cox Automotive - USA Job Family Group: Business Operations Job Profile: Director, Operations Management Management Level: Director Flexible Work Option: Hybrid - Ability to work remotely part of the week Travel %: Yes, 25% of the time Work Shift: Day Compensation: Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description: The Director, Fleet Operations & Customer Performance is a senior leader responsible for driving growth, customer retention, and operational excellence across a marketplace of fleet services. This role owns the end‑to‑end customer performance strategy, translating customer needs into scalable operational execution while ensuring service consistency, financial performance, and long‑term customer value. The Director serves as the voice of the customer internally, partners closely with Sales, Operations and Product, and leads teams accountable for...