Desktop Support Technician

Job description

Key Responsibilities: Technical Support: Provide first-line support for PC hardware and software issues, including troubleshooting, diagnostics, and resolution. Hardware Maintenance: Install, configure, and maintain PC hardware components such as desktops, laptops, printers, and peripherals. Software Support: Assist with the installation, configuration, and troubleshooting of software applications, operating systems, and updates. User Assistance: Respond to support requests from end-users, providing timely and effective solutions to technical problems. Incident Management: Log and track support incidents using the company’s ticketing system, ensurin all issues are resolved in a timely mannaer. Training: Provide basic training and guidance to end-users on the use of hardware and software, promoting best practices. Inventory Management: Maintain an inventory of IT hardware and software assets, ensuring accurate records and availability of necessary equipment. Documentation: Create and maintain documentation for IT support processes, procedures, and troubleshooting guides. Collaboration: Work closely with other IT team members to escalate and resolve complex issues and to implement ne...