Manager, Franchise Support

Job description

What we offer: - Excellent health benefits plan, which includes medical, vision and dental options - 401(k) with company match - Company profit sharing plan - Generous paid time-off and paid holidays - Paid parental leave - 2 free on-site fitness rooms - Employee Assistance Program - Employee Resource Groups - Personal and professional development program Job Summary: The Manager, Franchise Support provides strategic and operational leadership for Franchise Support related exclusively to the National Accounts division, overseeing franchise-facing support operations through direct leadership of the Franchise Support Supervisor and Client Support Specialists. This role is accountable for service quality, SLA performance, issue resolution effectiveness, and franchise experience for franchises participating in National Account programs. The Manager, Franchise Support ensures a consistent, professional, and responsive support experience for National Account–related issues only, while building the operational discipline and capacity required to scale National Account franchise support. As a visible leader within Stakeholder Support, this role requires strong communication skills, sound o...