Service Advisor

Job description

Description BUTLER AUTOMOTIVE GROUP Job Description: Job Title: Service Advisor / Service Writer Department: Service Department: Reports To: Service Manager: SUMMARY: Sells and schedules needed service work in the service department. ESSENTIAL DUTIES include the following. - Other duties may be assigned. - Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. - Greets customers in a timely, friendly manner and obtains vehicle information. - Writes up customer's vehicle problems accurately and clearly on repair order. - Test drives the vehicle with customer as needed to confirm the problem or refers to test technician. - Refers to service history, inspects vehicle, and recommends additional needed service. - Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. - Provides a complete and accurate written cost estimate for labor and parts. - Establishes "promised time." Checks with dispatcher, if necessary. - Obtains customer's signature on repair order; provides customer with a copy. - Establishes customer's method of payment. Obtains credit approval, if nec...