Scheduler - LV Craig Family Med Cl - Full Time 12 Hour Rotating Shifts (Non-Exempt) (Non-Union)

Job description

The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vison. This position demonstrates excellent customer services techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions. Essential Duties: - Acts as the positive “face” of the Health Center as the main point of contact for participants and families - Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions - Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy - Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate - Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed. - Use sound judgement in handling calls, especially with ups...