Remote Senior Call Center Representative

Job description

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. Recruiter Note: Remote position, but Candidate must reside within the Miami, FL or nearby cities. Duties: - Answer and track incoming calls - Prepare and submit accurate, detailed reports in government systems - Train and onboard new CSRs - Conduct database and open-source research - Route and escalate calls appropriately - Other duties, as assigned Requirements: - 5+experience in a call center - Associates Degree - Proven ability to multitask simultaneously communicating and inputting data - Strong written and verbal communication skills - Proficiency with telephony systems, CRMs, and Microsoft Office Suite. - Experience in handling sensitive information IND123: Benefits: TechOp Solutions is an Equal Oppo...