Customer Experience Manager, gTech Ads, Account Success

Job description

Minimum qualifications: - Bachelor’s degree or equivalent practical experience. - 8 years of experience in a technical project management or a customer-facing role. - Experience in customer support/success programs or equivalent roles. Preferred qualifications: - Experience working directly with advertising agencies, holding companies, or demand-side platforms (DSPs). - Experience working with support operations within a technical environment. - Experience managing technical escalations and driving them to resolution. - Knowledge of Google’s advertising solutions, media landscape, and sales dynamics. About the job: gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with c...