Telecommunicator Trainee

Job description

Essential duties of a telecommunicator include receiving calls, monitoring radio frequencies, and monitoring intrusion and fire alarms in a fast, courteous, accurate, and efficient manner; ascertaining nature and location of service required; taking action(s) needed to ensure service is provided; documenting response activities; operating console equipped with multiple computer terminals, mapping and camera systems, radio channels, telephone lines, and keyboard, etc.; providing callers with medical and/or other emergency instructions prior to arrival of emergency units; calming callers as needed to extract pertinent information; remaining alert during up to 12-hour shift with consistent steadiness, courtesy, or patience and regardless of workload; completing training as directed; staffing and operating field equipment; maintaining confidentiality; and performing other duties as required. Requirements: Qualifications required of trainees are a high school diploma or GED; fluency in English; data entry skills that allow for accurate, efficient recording of communications recorded in real-time or later; demonstrated abilities to work, organize, and operate with a high level of product...