Client Service Manager - Team Lead - Vice President

Job description

Join our dynamic team as a Client Service Lead, where you will play a pivotal role in managing and developing a team of Client Service Account Managers. As a Client Service Lead within Payments, you will manage a team dedicated to providing exceptional client-facing support to our Technology clients. You will act as a primary contact, building partnerships to understand client needs and ensuring service excellence. Your role will involve coordinating internally to monitor relationship health and advocate for client satisfaction. Job responsibilities: - Manage and develop a team of Client Service Account Managers (CSAM) through hiring, training, and coaching. - Navigate the organization to achieve outcomes for clients and stakeholders. - Conduct weekly staff meetings and quarterly check-ins with GCB/Payments Sales partners. - Act as a customer advocate to enhance service quality across product and operational areas. - Maintain direct client relationships, resolve issues, and monitor client SLAs. - Track client requests in real-time and improve case data quality. - Analyze client data to identify trends and develop long-term strategies. - Perform quality controls, monitor KPIs, and g...