Coordinator, Patient Experience - Full Time - Brunswick Campus

Job description

Interested in working for the Golden Isles’ healthcare provider and employer of choice? Throughout the many locations that make up the Southeast Georgia Health System network, there is a common thread that pulls everything together: A team of committed professionals like you. These individuals appreciate the value of every person who walks through our doors and are the key to our culture of Service Excellence. The Patient Experience Coordinator is responsible for collaborating with departments throughout the Health System to identify and act on improvement opportunities, managing the system-wide patient grievance process, compiling statistics, and analyzing trends related to patient satisfaction and complaints. For our team members, this is more than a career — it’s a calling. What you will do: - Communicates directly with patients/families in person, via phone, and/or in writing to understand and resolve issues. Documents complaints, suggestions, and compliments appropriately and in a timely manner. Submits the appropriate response letters to the patient in accordance with state and federal regulations and internal policy and procedure. - Addresses patient concerns/complaints by i...