Director of Success

Job description

Director of Success Who Connecteam Is: Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business. Role Overview: The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large organizations – from the C-suite to frontline employees. The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience. Key Responsibilities: - Ownership of Post-Onboarding Stage: Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement across mid-market and strategic accounts. - Team Leadership: Manage and mentor t...