Customer Service Representative Prom - Bologna

Job description

What You’ll Do: - Receives the Customer at the counter, managing the rental agreement in compliance with Company standards & procedures and with the expected quality standards through current software. - Provides world class customer service, creating a friendly, welcoming customer experience through personalized service, maximizing customer loyalty, and sales opportunities. - Puts into practice proactive behavior towards Customers, liaising so courteous and professional, offering solutions to maximize the Customer satisfaction. - Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc.) to ensure the best Customer service and the profitability of the location. - He/she is responsible for managing customer communications by phone and email, and for handling and resolving customer complaints in a professional manner. - Ensure efficiency of return and check-in processes through current software for each Customer in compliance with Company standard & procedures. - He/She is responsible for properly performing the vehicle inspection upon return, identifying any new damages in accordance with the established damage‑assessment procedures, and mana...