Collections Supervisor

Job description

OVERVIEW: NuCO2 is the nation’s leading provider of certified beverage grade carbon dioxide and draught beer grade nitrogen, providing continuous service to more than 150,000 customer locations and carbonating millions of beverages every day. With nearly 1,200 employees in over 150 locations across the United States, we believe using the finest ingredients is essential to serving the best beverages. Safety is our top priority and NuCO2 is defined by it. We provide a best-in-class safety program, and our safety equipment complies with national and international safety standards. QUALIFICATIONS: - Directly supervise and lead a team of collection agents, providing guidance and support to achieve departmental goals. - Conduct regular meetings to motivate staff and address any operational challenges. - Monitor team performance through key performance indicators (KPIs) and provide - Adhere to and enforce the organization’s policies, procedures, and Federal/State applicable laws. - Assists with interviewing, hiring, and training team members. - Effectively plan, assign, and direct team workloads to ensure operational efficiency and accountability. - Utilize collection reporting to analyze...