Customer Service Representative

Job description

Site Specific Duties: - Coordinating outbound and inbound shipment scheduling with carriers and customer - Timely response to carrier and customer communications as they arise - Managing daily schedule and appointment times in multiple systems for inbound and outbound shipments - Manul entry of pro #’s and or customer shipping numbers into multiple systems when needed - Printing of pro placards for LTL shipments - Daily communication with LTL carriers - Generating a daily schedule with MS Excel - Communicating and executing on special requests from customers Role Purpose: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Key Accountabilities: - Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. - Maintain customer records and update account information. - Maintain financial accounts by processing customer adjustments. - Prepare product or service re...