Senior Loyalty Manager (m/f/d)

Job description

Company Description AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of over €1.8 billion in 2025, supplying more than 9.3 million active customers with its millions of vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride! Job Description: To further strengthen our Digital Marketing and Customer Management team, we are looking for a Senior Loyalty Manager (m/f/d) who will play a primary role in shaping, optimizing, and managing all customer loyalty initiatives at AUTODOC . Your mission is to turn first‑time buyers into loyal repeat customers, increase customer lifetime value, and build a loyalty ecosystem that delivers tangible added value. Key Responsibilities: Loyalty Strategy & Program Development - Develop and enhance the company’s loyalty program. - Define and monitor key KPIs such as retention rate, activation of new customers and one-time, LTV, Incentive usage rate, abandoned baskets CR - Analyze customer behavior and identify...