Director, Hilton Honors Member Experience & Engagement

Job description

Director, Hilton Honors Member Experience & Engagement ( Job Number: COR015SO ) Work Locations : Hilton HHonors - McLean 7930 Jones Branch Drive McLean 22102 ***This role is based at our corporate office in McLean, VA*** Exceptional Hospitality Starts with You: This is your chance to be part of a Marketing & Loyalty team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As the Director, Hilton Honors Member Experience & Engagement you will support the team in delivering world-class loyalty program member experiences and program benefits, drive member recognition, and ensure corporate and hotel stakeholders are engaged to deliver best-in-class loyalty hospitality. On the Hilton Honors global team reporting to the Senior Director, Hilton Honors Member Experience & Growth, you will work on projects including the overarching member experience customer journey, the new Hilton Honors Diamond Reserve tier member experience, digital messaging roll-outs, and partnering with the Digital team to shape the Hilton Honors member experience across all digital products. You will also focus on the Team Member Learning...