Night Manager
HHM Hotels · New York City, New York, US
Overview Opportunity: Night Manager Supervise and manage hotel departments and oversee hotel operations as directed during night shift.
Job description
Overview Opportunity: Night Manager: Supervise and manage hotel departments and oversee hotel operations as directed during night shift. Potential Career Path: Director of Front Office – Director of Rooms – Assistant General Manager Essential Job Functions: - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests. - Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. - Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments. - Monitor and support the brand loyalty program plus all food and beverage programs. - Conduct walk-throughs of public areas and guest rooms to ensure that cleanliness and maintenance standards are met. - Monitor proper operation of the P.B.X. console and ensure that employees maintain brand’s standard operating procedure in its use. - Resolve customer complaints, and anticipa...