Patient Success Advocate

Job description

JOIN A LEADING HEALTHCARE COMPANY: The Patient Success Advocate (PSA) coordinates and monitors patients enrolled in the Patient Success Program, ensuring seamless access to therapies and adherence to treatment plans. This role manages benefit investigations, pharmacy coverage, prior authorizations, and patient financial assistance. The PSA collaborates with internal and external teams to improve the patient experience and monitor program quality. Qualifications: Education: Experience: - Manage patient referrals and statuses to support program goals and ensure patient success. - Execute patient success programs to improve patient access and adherence to therapies. - Follow business rules to determine how patients should be dispensed (QuickStart, Bridge, PAP, Paid, etc.) and communicate with the dispensing team. - Conduct patient status reviews with internal leadership and participate in client meetings as needed. - Track and report adherence to program directives to external partners. - Provide recommendations for improving processes, systems, and reporting. - Resolve complex program-related issues through collaboration with internal teams. - Ensure timely and accurate documentation...