Membership Concierge II

Job description

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals. Job Duties/Responsibilities: - Operates as first point of contact for members and guests entering resort - Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences - Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition. - Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies - Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments - Serves as a key point of contact for new membership sales and member retention interactions. - Engages in problem solving and service recovery for member questions and concerns, utilizing appro...