Senior Specialist, Client Operations

Job description

"Client Service - IC3Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base.Provides individuals at assigned clients information related to BNY Mellons products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings. Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.Resolves complex or non-routine client issues or inquires, as needed.Uses in-depth knowledge of client issues and needs to contribute to business development efforts. Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration. Leads and participates in internal activities and initiatives designed to improve th...