Store Manager - High Wycombe

Job description

About the Role As an M&S Opticians Manager, you will be responsible for driving sales performance, building customer awareness, and growing the business while ensuring an exceptional customer experience. Your leadership will be key in managing a high-performing team, including clinical professionals, and fostering a culture of excellence. With a strong understanding of sales delivery and business growth, you will take ownership of the store’s success, utilising your commercial awareness and strategic thinking to maximise performance. Key Responsibilities: - Lead, onboard, and develop team members to reach their full potential - Lead the promotion of M&S Opticians throughout the store to drive customer engagement - Maintain high sales performance while ensuring excellent customer service - Manage resources effectively to maximise sales and conversions - Build strong working relationships with the clinical professionals in store to optimise their contribution to sales and service - Work towards achieving Key Performance Indicators (KPIs) and sales targets - Implement company policies, procedures, and systems efficiently - Identify and implement strategies for business growth and cust...