Assistant Branch Manager

Job description

Position Purpose: The Assistant Branch Manager (ABM) at Heritage plays a critical role in supporting the Branch Manager to achieve excellence in branch operations, financial performance, and customer satisfaction. This position requires a strategic mindset, operational leadership, financial insight, team development, and relationship management. Key Responsibilities: Operational Leadership: Support the Branch Manager in implementing company standards, optimizing warehouse and branch operations, and driving initiatives that enhance productivity and efficiency. Team Development: Lead, mentor, and develop branch staff, including warehouse personnel, drivers, and inside sales teams. Provide training, performance feedback, and foster a collaborative, high-performing workplace. Customer Relations: Build and maintain strong relationships, proactively addressing inquiries and resolving issues to ensure high levels of customer satisfaction and retention. Strategic Planning: Collaborate with the Branch Manager to develop and execute strategic plans, leveraging market and operational insights to drive branch growth and operational excellence. Reporting and Analysis: Generate and review branch...