Customer Value Manager

Job description

Your Impact As a Customer Value Manager, you will play a key role in shaping our customer journey to provide the best possible product experience. Your tasks will span the entire product management cycle, from expert discussions in our sales process to onboarding new customers and expanding active customer relationships. You will work closely with our sales and product team to help us deliver value and ensure the long-term satisfaction of our customers. Your Tasks: Engage with a diverse customer base : Work with manufacturing companies of various sizes — from €20M to €1Bn in revenue — across different sectors within the industry (from machinery to food manufacturing), adapting your approach to diverse customer needs and contexts. Enable customer excellence : Empower customers to successfully integrate Tacto into their operational and strategic processes through training, best practices, and hands-on guidance. Own the commercial relationship : Act as an entrepreneur within Tacto, taking full ownership of customer retention and driving commercial expansion in close collaboration with our sales team. Shape procurement strategy : Partner with customers to optimize their procurement dep...