Customer Service Representative - Full Time

Job description

WorldVia Travel Network is a leading, innovative company supporting thousands of independent travel business owners across the U.S. Our team is passionate about helping our members succeed—delivering exceptional service, solutions, and support every day. Join a dynamic team where your work truly matters, and your ideas are valued. The Opportunity: Are you energized by helping others, solving problems, and creating a positive member experience? We’re searching for a Member Success Specialist to join us in Roswell, GA. In this role, you’ll be the friendly, knowledgeable voice and advocate for our agency members—ensuring they get the answers, support, and encouragement they need to thrive. What You’ll Do: - Respond promptly to member inquiries via phone, email, video calls, and live chat - Guide new members and make sure they’re excited about our programs and resources - Troubleshoot issues, investigate solutions, and coach members through next steps - Maintain accurate member records and document solutions in our systems - Collaborate with the Agency Development & Service Delivery team and other departments to resolve advanced queries - Inform members about additional products and se...