Patient AR Coordinator

Job description

Description The Patient AR Coordinator manages all aspects of patient accounts receivable to ensure timely and accurate collection of balances. This hands-on role supports key RCM projects, maintains process documentation, partners cross functionally to improve workflows, and oversees activation and management of Athena patient payment tools. Patient AR Management: Athena Patient Payment Tools — Setup, Management & Optimization - Manage patient AR from follow-up to resolution; conduct patient outreach, set up payment plans, and resolve account issues. - Document interactions and escalate unresolved barriers. - Monitor and report AR aging trends in total and by branch. - The coordinator will set up, document, activate, and manage the following Athena workflows to completion: - Athena Payment Plans - configure and transition to automated payments - Athena Statement Pay - activate and ensure full functionality - Athena Guest Pay - enable platform-wide usage - Athena Card on File - activate, document workflows, and train relevant staff - Collection Agency Conversion - Patient Statements on Hold - ensure branch and CBO staff confirm demographics at each encounter and release statement h...