Customer Service & Operations Support (BAC)

Job description

Description Join Our Team as a Branch Administrative Coordinator! Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)! Why You'll Love This Role: - Be the Backbone: You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine. - Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM. - Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success. What You'll Do: Service & Technician Coordination: - Assign client tickets to technicians and assist with mapping, routing, and scheduling. - Handle incoming service requests via phone, email, or online portal. - Review daily reports, batch tickets, and ensure quality control. Account & Billing Management: - Create and update client accounts, manage billing and invoicing, and handle collections. - Conduct monthly closing procedures and log service issues and reques...