Customer Account Rep - Industrial

Job description

Responsibilities: - Manages customer inquiries, quotes, and orders under the supervision of the Customer Experience Manager. - Responds to customer inquiries regarding products, pricing, availability, and order management. - Preparation of timely and accurate quotes, utilizing AFL’s resources (website, catalogs, as well as application engineers/PLMs when necessary). - Works closely with the Order Entry teams to ensure efficient processing. - Supports CARs at higher levels by learning and assisting with escalation cases. - Develops a foundational understanding of business unit processes and pricing controls. - Maintains accurate records of transactions and communications. - Logs and processes customer complaints, actively participating in problem resolution by identifying issues and assisting in the implementation of corrective actions. - Manages Return Material Authorization (RMA) request. Including obtaining facts, obtaining decision to accept or reject request, creating/issuing RMA, monitoring RMA and all required communications involved, to include expedites replacement orders as required. - Supports resolution of Accounts Receivable issues with customers. Includes determining w...