Customer Success Manager (CSM), VIACHAIN

Job description

Join Us as Customer Success Manager, VIACHAIN The Customer Success Manager will own strategic customer value management for a portfolio of VIACHAIN accounts (ORBCOMM’s Smart Container and Smart Trailer businesses). This role is responsible for ensuring customers clearly understand, realize, and can articulate the value they receive from ORBCOMM’s solutions. Why You’ll Love Working Here: A core objective of the role is to help drive growth in revenue per asset by increasing adoption of applicable ORBCOMM products and services across priority customer segments. The CSM will work closely with Sales, Product, Operations, Engineering, and Customer Support Operations to strengthen customer relationships, document ROI narratives, identify value levers, and support expansion opportunities that increase annualized recurring revenue per asset. This is not a traditional support or escalation management role. Day to day operational issues will be handled by the Customer Support Operations team. The CSM will focus on customer value realization, adoption, reference readiness, revenue expansion, and strategic account health. This role will be based remotely out of Chicago, IL, with domestic and i...