IDD Program Coordinator

Job description

Our Company All Ways Caring HomeCare Overview: The Customer Service Manager/HR Designee (CSM/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSM/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance. External Job Description: - Understands and ensures adherence to the agreed plan of care for each client in your caseload - Facilitates communication and serving as a liason between the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies - Monitors and escalates changes in client’s plan of care, services or condition - Ensures proper documentation and record-keeping for agency payers - Coordinates schedules to ensure a...